By Alexa Rae Boutique

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Shipping & Returns

Shipping:

  • $5 flat-rate US shipping or FREE on orders over $150!

  • If you shop multiple times within a 24 hour period, you will only be charged shipping once.

  • Orders are generally processed and shipped out within 1-3 business days.

  • By Alexa Rae is NOT responsible for lost, stolen, or damaged packages. If your package is lost, stolen, or damaged, please contact USPS with your tracking number for further assistance.

 

Returns:
We promise to do our best to deliver amazing products you’ll love and the best customer experience around, but we understand that sometimes things just don’t work out

  • Returns on unworn, unwashed, Fragrance-free items, in it's original packaging with tags still attached are accepted within postmarked by 10 business days from the delivery date. 

  • Returns by management's Discretion, All items are inspected upon return, please allow 3-5 Business days for your return to be processed once it has been received at the warehouse..

  • Returns are eligible for store credit only.

  • FINAL SALE items are not eligible for return. NO EXCEPTIONS :

    • · Items purchased with a coupon code applying a discount of 30% off or higher

    • · Mystery items, Doorbusters (i.e. Zenana), or items ending in $.99)

    • · Hats, socks, sunglasses, makeup, headbands

    • · undergarments (including sports bras)

  • Shipping charges (original and return) are the customer’s responsibility. 

  • Please be sure to include your packing slip and/or order # with the return. We cannot process your return without this information.

  • **Any items rejected for return will require a re-shipping fee at the expense of the customer. If we do hear from you regarding the item(s) within 30 days of reaching out via email, we will donate all items to charity, including items sent to us in error (i.e. returns from another boutique).

  • Please fill out THIS RETURN FORM to initiate your return (if eligible):

 

DAMAGED OR DEFECTIVE ITEM(S)

  • Please inspect the items in your order immediately upon receipt. If you believe you have received a damaged or defective item, please contact us at support@shopwithalexa.com within 3 business days

  • DO NOT return before contacting our Customer Service Team

  • Indicate “Damaged” or “Defective” in the subject line.

  • Include the first and last name on your By Alexa Rae account, order#, and product SKU or name of the item.

 

SHIP RETURNS TO: 

By Alexa Rae Boutique

Attn: Returns

3150 County Line Road

Suite 3

Lakeland, FL 33811



 
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