Please reach out to us at support@byalexarae.com and we will be happy to help. 

• Shipping is $5 flat and FREE on orders over $150.
• APP orders are charged shipping only one time in a 24 hour period.
• Website orders are charged shipping on each order under $150
• Shipping is $24 flat for all orders going to Canada.
• Please allow 1-3 business days for us to process and ship out your order.
• Style Box items ship within 7-10 business days from the time the box is first shown.
• Market Live items ship within 7-10 business days from the time of the live.
• We offer Redo Insurance on all orders for $2.98, so if you need to make a return the shipping is covered.
• All orders are shipped from our warehouse in Lakeland, FL.

Please CLICK HERE to see our return policy and process a return.

Please CLICK HERE to see our BAR Jewelry warranty.

Search your app store and download our BY ALEXA RAE app for these amazing benefits: Click here to download.

Shop our LIVE SALES or watch the replays, where we try on every single item, and help explain how to style them. With an amazing waitlist and favorites feature, the app is sure to be your favorite place to shop.

We have listed a general sizing guide under our size guide linked here, but items differ according to the brand. We try to provide guidance in the specific item descriptions to better serve you. 

View our Size Chart here.

If an item you want is SOLD OUT, there is a place on each item to waitlist it to sign up for restock notification.

Restocks are not guaranteed, we do our very best to restock items our customers LOVE if they are available with our designers. 

If you want a BETTER chance at getting a restocked item download our free app and pre authorize your card for your favorite sold out items to be first in line when we restock!

Waitlist your favorite sold out items, and get a notification if and when they restock.

Waitlisting on the APP

After you waitlist an item you will get an option to PREAUTHORIZE your waitlist. If you choose to, you will enter your credit card information and will get bumped to the TOP of the waitlist. We will automatically process the credit card  on file *if and when the item drops into your cart, meaning it is restocked and ready to ship from our warehouse!

Waitlisting on the Website

If you see a sold out item you just HAVE to have, simply select your size and color and click the button that says "NOTIFY ME WHEN BACK IN STOCK". If and when we restock this item you will get an email or a text (whichever method you select when joining the waitlist).

Please note: Waitlisting does NOT guarantee we are able to restock the item, it just gives you a very high chance of getting the item if/ when it is restocked

Style boxes are the BEST new inventory from all of our favorite designers. We show these items in LIVE SALES on our By Alexa Rae app. 

Style box items are pre orders that ship from our designers warehouse to our warehouse in Lakeland, Florida. After they pass through our quality control inspection they are shipped out to YOU!

For this reason, style box items take an average 10-14 days to ship to you.

If your question didn’t make the list, please reach out to us at support@byalexarae.com and we will be happy to help.