Jewelry Warranty

Our guarantee covers manufacturing defects. Our guarantee does not cover lost or stolen items or the tarnishing of metals or colored plating. Natural stones and pearls with flaws are not to be considered defective pieces.

If you receive a damaged/defective jewelry piece please reach out to warranty@byalexarae.com immediately so we can assess the damages. We offer a full refund within the first 30 days of purchase for all damaged/defective jewelry once we receive the item and it is approved by our team. We will repair or replace all damaged/defective items beyond 30 days, however, if a replacement or repair is not readily available we will offer an account credit for the item up to 1 year after purchase.

Tips for caring for your jewelry:

Always store your pieces individually so that they don't rub together, scratch or tangle. Our enclosed pouches can be used to keep your pieces separate.

Keep jewelry in a dark, cool and dry place. Silver in particular will naturally oxidize over time when exposed to air, and eventually tarnish, so the best prevention for this is to store it in out By Alexa Rae bags when not being worn. We recommend cleaning your gold and silver jewelry to maintain shine and keep your pieces from oxidizing.

Keep jewelry out of direct sunlight as prolonged exposure can cause color to fade.

Keep jewelry away from creams and sprays as they are particularly susceptible to damage from the effects of chemicals in perfume, hairspray, make-up, nail polish remover, body oils, sunscreen and deodorant.

We don't recommend swimming or showering while wearing your jewelry. We also recommend removing rings when washing hands. Chlorine, salt water and fresh water can damage precious metals and gemstones. Gold and silver plated pieces are particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.