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Return Policy

AM I ELIGIBLE FOR A RETURN?

Item is:
-unworn
-unwashed
-unaltered
-stain free (makeup and deodorant included)
-no animal hair
-no smells of smoke
-not final sale
-within the date ranges specified in the return policy

If you answered YES to all of these, you will be eligible for a return. Please refer to the Return Policy below.

RETURN POLICY

ALL Refunds will be in the form of a STORE CREDIT ONLY that will be applied to your account. Customer is responsible for return shipping fees. Returns must be postmarked by 10 business days of the delivery date. Once we receive your return, please allow 2-3 business days to process your return for store credit. It is the customer's responsability to keep their traking number for all returns, and to track their returns. We hold the right to refuse returns over a 30% return rate. This includes canceled orders. If you are unsure of your return rate, please email support@shopwithalexa.com BEFORE sending a return back.

*FINAL SALE ITEMS*

All sales on sale/clearance are final sale. All sales are also final on the following items: DOORBUSTERS, leggings, undergarments and hats. We will not make an exception on these items.

SHIP RETURNS TO:

By Alexa Rae Boutique 
Attn: Returns 
3150 County Line Road
Bay 4
Lakeland, FL 33811

**Please include packing slip and/or order # with return or we will not be able to process your return**

DEFECTIVE ITEM

If you have received a defective item, please contact us at support@shopwithalexa.com within 3 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our customer service team will take care of you!

 



 
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